How to terminate TIME Internet Plan in just ONE single click?

The first thing you can do is:

You can terminate TIME by logging into Selfcare as shown below:

 

 

When you log in to selfcare, you will see this as the main page; click MANAGE PLAN and go to the following page:

 

 

And then click on the TERMINATE SERVICE.

 

 

Other than method above, you can also terminate your internet plan as below:

Customers who wish to cancel their Time internet service should contact us at 1800-18-1818 or [email protected]. We will send you a service cancellation form, which you must fill out and submit to the same email address.

Please keep in mind that we demand a one-month notice of termination, and your request will be completed within seven (7) working days of receipt.

Otherwise, customer can also click here to modify their service or directly terminate subscription here.

You might as well visit here for TIME Internet Relocation.

 

 

Please take note to the terms and conditions:

  1. Any cancellation request must be made with at least 30 days’ notice.
  2. On service cancellation, a minimum of RM500 early termination penalty OR the remaining contractual months early termination penalty would be levied. So, throughout the contract time specified in the Terms & Conditions accompanying the Services subscription (s).
  3. If your subscription is less than three months old, we will contact you to arrange for the return of your optical network unit (ONU), router, and DECT phone.
  4. Refunds will be issued in Malaysian Ringgit (RM) by bank transfer.
  5. Refunds will be processed and paid payable to the account owner within 90-180 days after the last bill date.
  6. If the form is not completed, the submission will be refused. Furthermore, 30 days will be computed from the revised submission date.

 

Why do you want to terminate the TIME internet is it because of,

A: Switch service providers?

  • Poor network quality
  • Limited Offering/value-added services
  • Uncompetitive Pricing
  • Poor after-sales support
  • Others

B: Relocation

  • Out of TIME coverage
  • Out of country

Any reason for terminating of service is no big deal, but your new address also need internet connection service, right?

Use this opportunity to share with you about the other fibre broadband service that we can offer to your new address or consider switching to new fibre broadband.

You can find out more from Unifi Broadband , Maxis Fibre Broadband or Allo City Broadband

 

 

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