Moving to a new home?

Want to do for Relocation TIME?

Don’t sweat it when it comes to your relocation TIME internet. Here’s how you can relocate it through the Self-Care portal available on the website.

How to Request?

Check the Still have Contract or not?

  • Firstly , double confirm see still have balance of contract or not.
  • 2 Option for you to consider:
  • Option A: if without contract you can contact our Officer 0174338888 to share with you the new promotion and what is the benefit for relocation. (New WIFI 6, Enjoy New Promotion, Free installation, RM0 Relocation)
  • Option B. if still have balance of contract, just process to setting as picture show:

Setting Select the MANAGE PLAN

We focus to RELOCATION SERVICE first:

Coverage Availability

  • Outdoor relocation will be subjected to coverage availability.
  • Besides , can check this from our Self Care portal.

Relocation Type

  • INDOOR RELOCATION – Relocation of device within the same house/unit.
  • OUTDOOR RELOCATION – Relocation of service to another unit/floor/or building.

Charges

 

  • INDOOR RELOCATION – RM80 charged to the next bill.
  • OUTDOOR RELOCATION – RM120 charged to the next bill.
  • Additional charges may apply if extra cabling is needed.

Bring the Device

  • In addition , please bring along the Optical Network Unit (ONU), router, and dect phone (if any) to your new location.

Select the date you prefer

RELOCATION TIME SERVICE – FAQs

Q1 : Why I’m not able to choose the relocation date when submitting the request?

A1 : Your new building may be undergoing network upgrade. Our team will be contacting you within 2 working days to confirm on this.

Q2 : What option do I have if my new location is not within TIME coverage?

A2 : You may need to unsubscribe to our services if that is the case.

Q3 : My new location is not within TIME coverage. Can I request for waiver of early termination penalty?

A3 : We will not be able to waive the penalty as the 24 months contract is tied to the current location. After that chose to transfer your account to another person to avoid this penalty.

Q4 : How do I reschedule the appointment?

A4 : You may reschedule the appointment once under “Recent Activities” in Self Care. However, this option will not be available 3 working days before the actual appointment date.

Q5 : What can I do if I have entered a wrong unit number/address?

A5 : You will need to resubmit the request using the correct address. Contact us to withdraw the existing request.

If you want to know more information you can leave a message here or call us on 0174338888. However , If you think this article is good, you can share it with your friends!

You might as well considering for transfer ownership here.

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